QUALITY PROMISE

Duel Drinkware Quality Promise

At Duel Drinkware, we don’t ship from a warehouse — we ship from the heart.

Every glass we produce is made in small batches, sandblasted by hand, and inspected by real people in our Chicago workshop. There’s no conveyor belt, no anonymous factory line — just dedicated craftspeople making sure your glass is as sharp as your sentiment.

What You Can Expect:

• Mock-Up First, Etch Second
  You’ll approve your design before we ever touch the glass. Nothing gets etched until it gets your nod.

• Proof of Craft
  Our glasses aren’t hidden behind stock images. We show you real photos, real reviews, and what our community is actually toasting with. What you see is what you’ll pour from.

• Speed with Care
  We ship fast — not because a robot told us to, but because we’re a small team who cares that your gift lands on time and on point.

• Human-First Support
  If something goes wrong, you’ll hear from a real person — not a chatbot. And if your glass arrives damaged, we’ll replace it. No forms. No fights. Just fairness.

• Made in Chicago, with Intention
  From design to delivery, our glassware decoration happens right here.  Design, proofing, manufacturing, packing and shipping.  It’s the Duel way: personal, local, and proudly rooted.

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You don’t just get a glass — you get our grit.